Help | Frequently Asked Questions
If you have a question that is not answered below, please feel free to email us at support@videobranders.com with your detailed questions. If inquiring about a specific design, please include the item description or link(s). Thank you.
Please read through the information below and let us know if you have any questions. If you are a repeat customer, check back here often, as this page will be added expanded as needed on an ongoing basis. Thanks for being here!
How To Order
Ordering is simple, as outlined in the steps below.
1) Browse the available animations on the web store to make your selections among the different categories (Intros, Logo/Image Stingers, Outros, Social Media messages, and Titles.) Clicking on an image will open the individual product page with the animated display sample. Even though the audio is not heard along with (all) the samples – the accompanying audio clip / sound effect will be included in the completed product.
2) Select one or more that you wish to purchase, and Add to Cart. Pay attention to any specific instructions pertaining to the individual animation.
3) When ready, go to your CART, review your order, and proceed to CHECKOUT. Remember to insert your Coupon Code if you have one!
4) On the Checkout page, please pay close attention to the information requested from you regarding the personalization that is to be added to your animation. (Example would be: your company tagline; or your website URL and/or social media link; or a series of phrases you wish to add.
If custom colors are requested, please provide either your digital color numbers, or provide a link to a website where the color(s) are featured.) *See below for an image of the form on the Checkout page.*
NOTE THAT SOME ANIMATIONS ALLOW FOR 2 or 3 or 4 SEPARATE LINES OF TEXT. Please list these in the order they should appear on the animation. The maximum number of characters allowed for text lines within each animation line will vary. Should the text need to be adjusted, you will be contacted by email before the work begins.
5) Fill in your customer information and submit purchase payment. At the present time, the accepted payment method is PayPal. You may register for your “My Account”.
6) For the animations that include a logo, please email your logo to: support@videobranders.com and include the ordering person’s name, email address and if desired, an alternate phone number to reach you in case more information is needed.
The file type required is a .PNG file with a transparent background, and with one side of the image file being at least 2,000 pixels, width or height.
Should you require assistance with the file, email Kathy at support@videobranders.com. After all necessary files and information have been received and reviewed, work will begin on your animations.
Delivery
Upon completion of the work, an email will be sent to you with a download link for your animation files. The animations will be saved as .MP4 files. The average turnaround time is 1 to 2 business days (Mon-Fri), depending on the day or time the order is received along with all necessary personalization details. In some cases, animations may be delivered within the same business day.
Stated Pricing Includes:
1) Production of the animation and delivery of the .MP4 file.
2) Adjustments to a logo or image file if needed prior to production, limited to approximately 15 minutes.
Image of information form you will see on the Checkout page:
Image Editing Services Available
Should your logo or image file require extensive adjustments, size or color changes, please contact us to discuss.
Don’t have a logo yet?
Let us know – and we can work together to design one!
Video Editing Services Available
The .MP4 movie file produced by Video Branders is generally compatible with many popular video editing software programs. Should you need assistance with adding the animations to an existing video, we can help with that as well. Please contact Kathy at support@videobranders.com for an estimate or to discuss your needs.
FREQUENTLY ASKED QUESTIONS
Q: In how many of my videos may I include the same purchased animations?
A: The video file provided may be used by the original buyer multiple times as needed, including for a client.
Q: I have a long list of videos for which I would like to purchase various animations. Do you have any special pricing for multiples?
A: Should you wish to purchase more than three (3) animations in one order, feel free to email us regarding a packaged deal, or a custom quotation based on your needs. (When we develop a special price for multiples, it will show up in your cart after adding more than three!)
NOTE: these questions and answers will be expanded as needed, so please remember check back here again on your return visit!
Thank you again,
Kathy Anderson
support@videobranders.com
VideoBranders.com | Anderson Business Support Services
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